Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Overview
The Concessions Stand Lead is responsible for overseeing the food & beverage serving of guests in the arena at various concessions stands, bars, and portable food & beverage locations. The successful candidates must be personable and able to work in an ever- changing fast-paced environment.
This role pays an hourly rate of $20.00 CAD and is tip eligible.
Benefits for part-time roles: Pension matching.
EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.
Responsibilities
Oversee concession stand setup, including inventory verification, equipment checks, and staff assignments
Ensure all sanitation, safety, and operational procedures are followed prior to and during events
Provide direction and support to stand staff and volunteers to maintain speed of service and guest satisfaction
Monitor food production levels based on event attendance projections
Supervise and assist with cash handling procedures, ensuring accuracy and accountability
Train and mentor employees on company procedures, service standards, and best practices
Create a safe, respectful, and inclusive work environment; report safety concerns and incidents immediately
Serve as a role model by maintaining a professional appearance, positive attitude, and high service standards
Supervise responsible alcohol service, including ID checks and monitoring guest consumption
Assist with order taking, POS transactions, guest interaction, and food delivery when needed
Maintain cleanliness and operability of all equipment and workspaces
Enforce company policies and procedures while upholding venue standards
Support employee relations including coaching, corrective action, and documentation
Assist with inventory, training sessions, and other special projects as needed
Qualifications
At Least 1-2 years’ experience working in a supervisory capacity in a food & beverage environment
Ability to lead and supervise the work of others
Ability to communicate effectively with all stakeholders including co-workers, customers and management which focuses on generating a positive, enthusiastic and cooperative work environment
Ability to speak, read and write in English
Ability to work well in a team-oriented, fast-paced, event-driven environment
Possess valid food handling certificate and Safe Serve Certificate
Ability to handle cash accurately and responsibly
Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation and product inventory
Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
